What personal information does AVID HiFi collect from me and how is it used?
We assure you that we do not collect personal information from you unless you provide it to us for either order fulfilment or warranty registration:
If you are registering a product you have purchased for warranty purposes through our website, you will be asked to provide certain information. We are asking for this information primarily to ensure that in the event of a warranty claim we have all your correct details.
We also ask some additional optional questions about your purchase and about yourself which is to help us understand who our customers are and to improve our service. You do not have to provide this data if you don’t want to. AVID HiFi offers customers the option of being contacted occasionally concerning AVID HiFi company and/or product news when a warranty registration is made on our website. If this box is not ticked, we will not contact you for marketing purposes. Please note that we do not sell information about our customers or site visitors to third parties. If you opt into receiving information from AVID and then change your mind, please email us on email@example.com or telephone us on
01480 869900 and we will remove your details from our system.
Purchase Direct from AVID HiFi
If you purchase directly from us we only collect information directly related to the fulfilment of your purchase. We accept payment by direct BACS transfer and PayPal only. Click the links here for their privacy policies:
What Data We Store, the Right for Rectification and the Right to be Forgotten
We store information collected on you:
To process order transactions
To deal with any warranty claims
To understand our customers and help improve the customer experience (using optional additional information provided on warranties as outlined above)
The email address you provide for order processing, will only be used to send information and updates pertaining to your order. It may also be used to respond to inquiries, and/or other requests or questions. If you decide to opt-in to our mailing list through your Warranty registration you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to amend your personal details or unsubscribe from receiving future emails, please contact us direct at firstname.lastname@example.org or telephone 01480 869900.
Please be aware your details will remain on any orders placed due to VAT regulations. This is because VAT records must be kept for at least six years from the date of creation and, if they're not, we will be in breach of the VAT Act 1994 and HMRC Notice 700/21 October 2013.
How we protect your information
Your personal information is used by our staff only for order fulfilment only. Additional information provided through our Warranty registration is accessible only by a limited number of personnel who have special access rights to the system and are required to keep the information confidential.
All staff are given the appropriate training and are required to sign a document relating to Data Protection.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored by us.
The Right To Access
If you have opted to receive information from us by registering on our Website, you have the right to request what information we hold on you. Please contact email@example.com or telephone 01480 869900.
AVID HiFi does not sell, trade or transfer to outside third parties your personal information. However, we share your data as appropriate with the following categories of companies as an essential part of being able to provide our services to you:
Companies that do things to get your purchases to you, such as payment service providers warehouses and delivery companies.
Professional service providers, such as, IT specialists and Accountants who help us run our business.
Your Acceptance of these Terms
By using this Website, you signify your acceptance of this policy.
Please also refer to our Terms and Conditions which can be found on our Website: www.avidhifi.com
AVID HiFi Ltd
Unit 1 Kym Road, Bicton Industrial Park, Kimbolton, Huntingdon, Cambs. PE28 0LW ENGLAND
Tel: +44(0)1480 869900